Message Taking

Benefits & Outcomes

By the end of the module, participants will be able to

  • Create and tailor methods of communication whether it be taking messages for others or note taking for themselves
  • Prepare more effectively in order to reduce stress to themselves (and those around them).

 

Topics

  • Putting written messages into context      

o   The Role of the Message Taker

o   What am I trying to convey, to whom am I conveying it, how long term is the message to be

  • Preparation – Having the right tools to hand

o   Different types of methods of taking messages and the best tools for you

  • How to create standard methods of message taing for your organisation.

 

Approach

In this workshop, participants develop skills and understanding through a series of practical activities.

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