MEDIATION SKILLS

Benefits & Outcomes

Participants will learn the 5 basic mediation skills skills to ensure that you and the parties involved leave the room feeling satisfied that there has been forward movement

 

Topics

  • Active Listening
    • Staying impartial
    • Listen, repeat and reflect
  • Awareness of Choice-Supportive Bias
    • How to change opinions which are hard held
  • How to Move Past Impasse
    • Learn that a fast resolution is not always appropriate
    • Creating an atmosphere where the parties can back down easily
  • Creative Response
    • How to use different techniques to assist in seeing both points of view
  • Appropriate Assertiveness
    • Understand the language you use and what assertiveness really is

 

Approach

This is a hands-on workshop with scenario setting to allow participants to practise in a controlled environment.

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