Outcomes and Benefits

By the end of the programme, participants will

  • Understand the difference between managers and leaders
  • Recognise the characteristics of effective leaders
  • Understand current thinking on effective leadership
  • Understand how effective their current leadership style is
  • Know how to adjust their leadership style to meet the needs of different team members
  • See process improvement as a part of everyday life
  • Understand flow charting, problem definition and resolution tools and decision making  processes as ways of improving processes and procedures



An Introduction To Leadership

  • The difference between managers and leaders
  • The key characteristics of Well-Known Leaders
  • Action centred leadership, situational leadership servant leadership
  • Identifying Personal Leadership Style Range
  • Evaluation Effectiveness of Personal Leadership styles


An Introduction To Continuous Improvement Principles

  • The Performance Improvement Cycle
  • The Three Underlying Principles
  • Guidelines For Application
  • Identification Of Potential Improvement Areas


Applying Pareto’s Law (The 80:20 Rule)

  • The significant few versus the trivial many
  • Simplification of processes and procedures
  • Getting closer to the customer



Short inputs, activities and discussion on participants’ situation.

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