CONFLICT MANAGEMENT FOR MANAGERS & LEADERS

Benefits and Outcomes

Participants will develop the skills to resolve conflict without the need to resort to inappropriate behaviour

 

Topics

  • Steps to Manage Conflict
    • Anticipate – Take time to obtain information that can lead to conflict.
    • Prevent – Develop strategies before the conflict occurs.
    • Identify – If it is interpersonal or procedural, move to quickly manage it.
    • Manage – Remember that conflict is emotional
    • Resolve – React, without blame, and you will learn through dialogue.
  • Different methods of conflict management including transactional analysis

 

Approach

This workshop considers carefully the areas within the business context where conflict can arise and through personal examples, interactively work through issues.

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