Pick & Mix courses for SMEs

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Pick & Mix Programmes provide you with an opportunity to create your own unique event, tailored to your business needs. Just select the overall programme and then Pick & Mix the modules (two per day over two or more days) which best match the outcomes you wish to achieve.

Participants will receive a workbook with topic notes, templates and activities for them to use during the days and to take away for future reference.

Click one of the four THEMES below and the module TITLES for more information…

Getting Your Message Across in the C21st | Making The Right Impression
Making Performance Possible | People Working Better Together

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Getting Your Message Across in the C21st

MESSAGE TAKING
Helping those challenged by the written word create and tailor methods of communication whether it be taking messages for others or note taking for themselves.

BUSINESS CULTURAL AWARENESS & LANGUAGE PITFALLS
Helping avoid most of the more obvious problems when working with non-native English-speaking people as things may not always mean what we think they mean.

MARKETING AND SOCIAL MEDIA
Demystifying the world of social media and providing the skills and knowledge to put an effective social media plan in place.

MANAGING EMAILS TO REDUCE THEIR TIME BURDEN
Providing the skills and techniques to reduce time spent managing the volume of emails received and reducing their email inbox to zero and to keep it that way.

MEETINGS THAT ACHIEVE MORE IN LESS TIME
Mastering the skills required for more productive meetings through understanding what a successful meeting needs to look like to achieve the outcomes needed.

USING ELECTRONIC BUSINESS FORMS
Providing insights into what is required on the way to achieving a paperless office.

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Making The Right Impression

PREPARING FOR PRESENTATIONS
Providing guidance and practice to ensure your content and structure will send the right messages and achieve the results you want.

PRESENTING WITH CONVICTION
Developing confidence and impact in front of an audience.

USING CHARTS WELL
Ensuring customers, suppliers and employees take away the right message each and every time through meaningful graphical representation of statistical information.

EMAILS WITH CLARITY
Making sure your emails are easily understood, in acceptable language and are used appropriately.

BUSINESS LETTER WRITING
Providing reminders of best practice for those who need to write clear, consistent and effective business letters.

REPORTS WITH IMPACT
Giving guidance on how to keep your reports short, to the point and fit for purpose.

CUSTOMER CARE ON THE PHONE
Developing effectiveness in handling internal and external customers, including problem solving and resolving complaints.

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Making Performance Possible

MAKING APPRAISAL A POSITIVE EXPERIENCE
Enabling those who carry out Appraisal/Performance and Development Reviews to do so with greater benefits and relevance to themselves and the people involved.

DEVELOPING SKILLS, KNOWLEDGE & PERFORMANCE
Providing insights and skills for identifying and meeting people’s performance and personal development needs.

DEALING WITH PERFORMANCE & BEHAVIOUR ISSUES
Providing managers with tools and techniques to deal with performance and/or behaviour problems or issues.

PROBLEM SOLVING
Providing a framework for practical individual and team problem solving skills and techniques.

DECISION MAKING
Developing the recognition of the need to make decisions plus achieving high ownership and commitment to difficult ones.

WORKING SMARTER NOT HARDER
Achieving quality results with less effort. Includes tips on time management, the use of Pareto principles in practice and reducing stress.

SCHEDULING AND PLANNING – KNOW THE PATH YOU ARE ON
Providing insights into the benefits of having a formal, traceable plan in place and the skills of planning and scheduling short, medium and long terms tasks so that the risk of failure is minimised.

FINANCE FOR NON-FINANCIAL PEOPLE
Demystifying profit and loss and balance sheet including basic budgetary control.

PROCESS MAPPING & IMPROVEMENT
Providing techniques for mapping processes so that they can be improved for better results.

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People Working Better Together

MANAGING CHANGE
Providing tools and techniques for those who have to implement change of their own or others’ instigation.

MOVING INTO MANAGEMENT
Helping those entering a management role for the first time understand what is expected.

AN INTRODUCTION TO TEAM DEVELOPMENT
Providing tools and techniques for those who need to develop the cohesion and performance of small, medium or large teams.

CONFLICT MANAGEMENT FOR MANAGERS AND LEADERS
Providing practical strategies and skills to resolve interpersonal conflicts in the workplace.

MEDIATION SKILLS
Learning the key mediation skills to ensure that you and the parties involved leave the room feeling satisfied that there has been forward movement.

REFINING APPROACHES FOR THE EXPERIENCED MANAGER
Addressing issues and problems brought by experienced managers. Participants should come prepared to share their experiences and best practice in this wide-ranging clinic.

LEADERSHIP & CONTINUOUS IMPROVEMENT
Understanding your role as leader in taking your team forward. Best practice tips and techniques.

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